Effective Date: January 1, 2026
Last Updated: May 21, 2026
1. Introduction
Welcome to Waste Rescuers ("we", "our", or "us").
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and your
rights regarding your personal data.
By using our website or services, you agree to the terms outlined in this policy.
If you do not agree, please discontinue use of our services.
2. Information We Collect
Personal Information You Provide:
- Contact Details: Name, email address, phone number
- Service Address: Collection address, postcode, location details
- Booking Information: Service type, date, time, special instructions
- Payment Details: Processed securely via third-party providers (we don't store card details)
- Communication: Messages sent via forms, email, WhatsApp, or phone
Automatically Collected:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent
- Referring website
3. How We Use Your Data
We use your information for the following purposes:
- To provide and deliver our waste removal services
- To process bookings and confirm collections
- To communicate with you about your service
- To send booking confirmations and receipts
- To improve our website and services
- To comply with legal obligations (e.g., waste tracking)
- To send marketing emails (only with your consent)
💡 Note: We only use your data for the purposes stated above.
We never sell your personal information to third parties.
4. Data Sharing
We may share your data only in these limited circumstances:
- Service Partners: Recycling facilities and waste disposal sites (anonymized data only)
- Payment Processors: Secure payment platforms (Stripe, PayPal)
- Legal Authorities: When required by UK law or court order
- Environment Agency: For waste tracking compliance (CBDU571009)
We never share your data for marketing purposes with third parties.
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small
text files stored on your device. For detailed information, please see our
Cookie Policy.
6. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
However, no method of transmission over the internet is 100% secure.
While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights (Under UK GDPR)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Opt out of marketing at any time
To exercise any of these rights, contact us at
wasterescuers@gmail.com.
We respond within 30 days.
8. Data Retention
We keep your personal data only as long as necessary:
- Booking records: 6 years (for legal/tax purposes)
- Marketing data: Until you unsubscribe
- Website analytics: 14 months
- Contact form submissions: 2 years
9. Policy Changes
We may update this Privacy Policy from time to time. Changes will be posted on
this page with an updated "Last Updated" date. Significant changes will be
communicated via email.
For any privacy-related questions or concerns, please contact us:
If you're not satisfied with our response, you have the right to lodge a complaint
with the UK Information Commissioner's Office (ICO) at
ico.org.uk.